Policy - African contemporary art

Shipping & Policies

Terms & Conditions and Right of Withdrawal

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Switzerland : 2 - 5 business days
  • North America : 6 - 15 business days
  • Europe : 3 - 7 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Frequently Asked Questions

How is my painting shipped?

We ship the canvases without stretcher frame. The canvas is rolled up and placed in a cardboard tube to protect it and facilitate shipping.

Do you offer framing?

No. We do not propose frames. We recommend that you contact a framer in our area.

Can I receive the wooden canvas stretcher with my order and assemble it myself?

Yes, we can provide you with the wooden canvas stretcher with your painting. For details (conditions of sale, etc.) please contact us.