General
You can contact us by phone or email. We are available from Monday to Friday from 08:00 to 12:00
Telephone: +41 (27) 539 9454
E-Mail: info@capsun-art.ch
No. We do not charge fee for small order.
Orders placed before 10:30 am are shipped the same day. The delivery time, as an indication, is 3 to 5 working days for Switzerland. For shipments outside Switzerland the delivery time depends on the carrier.
The online store currently delivers only to addresses located in Switzerland.
If you live abroad but have a delivery address in Switzerland, you may place an order as usual.
For any professional, commercial or distribution enquiry from abroad, please contact us directly.
We currently deliver exclusively within Switzerland.
Due to the evolving administrative and regulatory requirements applicable to international sales, we have decided to focus direct online sales on the Swiss market.
Yes, please contact us first by email at info@capsun.ch. Items must be returned intact and complete in their original packaging (with labels bearing their references), accompanied by the delivery note, within 7 days of receipt of your package. The shipping costs related to the return are at your expense. In the case of an exchange order, the shipping costs of your new order are free of charge.
Yes, if the order is placed by 10:30 at the latest, your order can be shipped the same day in priority parcel, for an additional express shipping fee.
Payments
On our onlinshop capsunshop.com, you can pay securely by Mastercard and Visa credit cards. By Postfinance Card and Postfinance E-Finance as well as with Paypal.
Yes, we use the Postfinance payment platform. The connection of the website is secured in https. In addition, for credit card payments, we have PCI-DSS SAQ certification from SIX Payment Services.
Paintings on canvas
We ship the canvases without stretcher frame. The canvas is rolled up and placed in a cardboard tube to protect it and facilitate shipping.
Yes, if you request it at info@capsun-art.com, you can collect the canvas stretched on a chassis. For details (conditions of sale, etc.) please contact us.
No. We do not propose frames. We recommend that you contact a framer in our area.
Yes, if you request it at info@capsun.ch, we can provide you with the chassis with your canvas. For details (conditions of sale, etc.) please contact us.
For Switzerland, we recommend that you visit the following website to order the necessary material to mount your canvas on a chassis: https://www.gerstaecker.ch